1. Select your jersey style (short sleeve, sleeveless, racer back etc...) 2. Fill out the contact form on bottom of screen or email firstname.lastname@example.org list all details you want in your design, and if possible attach pictures for art request. Please visit www.dafont.com and pick your font. We have a $65.00 artwork fee non refundable. 3. We do not start any artwork mock ups until artwork fee is paid. Please send artwork deposit of $65.00 to paypal account email@example.com. We will email mock to you when it is finished. If you want to use your own artwork it must be in Vector files. You can get your artwork made into vector files at www.24hourartwork.com If you do not provide vector files the artwork may not print clearly. We are not responsible for artwork on apparel provided by you that is not in vector files. Places you can purchase vector files: http://www.vectorstock.com - very inexpensive, vectors only http://www.shutterstock.com - pricey, but the selection is worth it 4. Once art work is done, and approved we will require the following: A) Information for each player -such as name, number and size (tall sizes must be requested when you submit order information) Please also let us know if you want women's cuts (We do not refund for incorrect sizing) Please list sizes in order. If you are unsure of sizing you can purchase a single item we do not have a minimum order required. B) Special instructions and/or options for your jerseys C) Mailing address including your phone number Please note we do not save old emails-so if you do not order right away and at a later date order we go by the most current order you give us. D) We will send you a final mock with information you provided above for your final approval. By approving mock up you take full responsiblilty for any typesetting, color, layout, spacing, sizing, etc. errors. 5. We will give you a total for the order, once the order is paid in full and art is approved we are off to production. Once art is approved we cannot make any changes. 6. Production time is no less than 4 weeks to 6 weeks (business days). (production will not start till order is paid in full) Give yourself plenty of time to place the order and receive your product. 7. If you are wanting an oversized jersey than these jerseys run on the smaller side, so we rocommend that you order your jerseys one size bigger then you would normally wear. (We now offer tall sizes) Please see our size section on website as recomendation of sizes. (Make sure your sizes are correct we do not refund for you ordering the incorrect sizes) 8. No returns on Custom Orders (Once you approve mock up no refunds) Make sure to follow the mock up checklist emailed to you, and double check everything before you do a final approval. We do not refund for colors. If you want a color match you have to send us a sample so we can try and match. We do not refund for incorrect sizing you order. 9. When our art department sends you a mock up, please note that because of variations in display and/or printer settings it is impossible for us to be sure we are displaying an exact match. The color in your garment may or may not resemble the color on your screen or print out. Colors used in mock ups are for display purpose only. Unfortunately customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mock up was confirmed, or not matching other items ordered. You can also mail us a fabric swatch or item to match. 10. We inspect all apparel for size, snags, texts etc to your approved mock up before we ship out. Upon delivery, if there is a problem with your order, please contact us immediately. Discrepancies found more than 7 days after receiving your order will not be honored. We do not offer refunds on worn or used items. Pants and apparel are not warranted due to the nature of their use. We do not warranty against snags. The customer is responsible for return shipping charges. When returning a non-defective item for cash refund, only the item cost is refunded, not the shipping costs. Providing the item shows no sign of abuse, we will replace or repair the item at our own discretion. (KEEP YOUR JERSEYS LOOKING FRESH: We suggest washing all of your full dye apparel alone. This will help prevent other fabrics from rubbing against your full dye apparel causing pilling and snags) Please refer to our care directions for full dye apparel. 11. All artwork is the property of Xtreme Graphic Designs unless you can provide proof of copyright. We will not make the same exact jersey for another team please do not ask. We reserve the right to refuse to produce artwork based on the content. 12. We DO NOT guarantee any post office shipped orders. Once an order has shipped, credit or reissuing items for lost or non-delivered packages will not be granted. We provide tracking numbers for all items shipped. We will not be held responsible for shipping delays due to acts of God. We ship all items through the post office if you would like items shipped UPS or FED EX let us know the shipping price will be more. 13. Sorry we do not sponsor 14. Washington residents 7.8% tax on all orders. 15. For your protection and ours, we reserve the right to cancel any order at any time. 16. Customers who file charge backs or NSF checks will be reported to all major credit bureaus as delinquent collection account. There will be an additional $65.00 charge. 17. Rush order may be done based on availability. (There is a additional cost for this please let us know so we can quote you cost) 18. We email out invoices for all orders with payment instructions on bottom of invoice. If you would like to pay with a credit card there will be a fee of 4% on total invoice via card services.